Information
Find answers to frequently asked questions about Freckled Ink Prints. If you have any other questions, please don't hesitate to contact us via our website or social media channels .
Frequently asked questions
Welcome to the FAQ section of Freckled Ink Prints! Here you'll find answers to common questions about the lino prints, delivery, care instructions, and more. Please feel free to contact me if you have any other questions.
Do you accept refunds/ exchanges?
Refunds aren’t accepted, but I’m more than happy to offer an exchange if you’d prefer a different print. Please note that return postage for exchanges is the responsibility of the buyer.
Can I cancel my order?
Yes, orders can be cancelled within three working days, as prints are dispatched after this period. If you’d like your print to be dispatched sooner, just send a message.
How will my print be delivered?
Your print will be carefully packaged and shipped via tracked delivery. You will receive a tracking number once your order has been dispatched, so you can keep an eye on its progress.
Where else can prints be purchased?
Bridport Saturday market and local markets across the south West of England please see my socials for event updates.
How to look after my print-
To ensure the longevity of your lino print, we recommend avoiding direct sunlight and keeping it in a dry environment. This will help prevent fading and damage to the print over time.
How is my print packaged for postage?
Prints are packaged in biodegradable cellophane with recycled cardboard backing and placed in a sturdy cardboard envelope. Wherever possible, sustainability is a priority.
What if my print is damaged?
Please contact me via the website or email ticketybooart@gmail.com
if you could provide a photo of the damage print as proof I will be happy to arrange a replacement.
What if my print gets lost in the post?
Prints are sent tracked, however if this happens please get in touch via the website or email.
Do you ship internationally?
Please contact via website or email
Still have questions?
If you couldn't find the answer to your question, don't worry! Contact me directly the website, email or social media channels. I am always happy to assist!